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Terms That Govern Your hbbaji Account

These terms set out what you agree to when you open and use your hbbaji account — from deposits via bKash, Nagad, and Rocket through to how we handle disputes. Access and eligibility depend on your local law and the regions we currently serve.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredDisputes handled fairlyTerms updated with notice
hbbaji Terms That Govern Your hbbaji Account
TERMS CONTACT PATHS

Reach Us About These Terms

Questions about what these terms mean for your account, a transaction dispute, or a closure request all go through the same support paths below. For wallet-related queries — bKash, Nagad, or Rocket transaction references — have your payment receipt ready before you contact us.

Team online

In-App Chat

Open your account, tap the chat icon, and select 'Account & Terms'. Agents handle terms queries and can escalate wallet disputes directly from the chat thread.

Email Support

Send your query with your account ID and the relevant transaction reference to our support address. We aim to respond to terms-related emails within one business day.

Help Centre

The Help Centre inside your account covers common terms questions — account closure steps, wallet dispute process, and eligibility checks — without needing to wait for an agent.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights

Your account data, wallet history, and betting records are held under the access controls below. You have the right to request a copy of your data or ask us to close your account at any time through in-app chat.

Data Access

You can request a full export of your account activity — bets placed, wallet transactions, login history — through the account settings page. We process data requests within five business days.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, freeze your account instantly from the security tab without contacting support first.

Retention Policy

We keep your account records for the period required by applicable regulations. Closed accounts retain transaction history for compliance purposes; personal details are deleted on request after the retention window closes.

Dispute Process

Raise a dispute through in-app chat with your transaction reference. We review wallet disputes — bKash, Nagad, Rocket — against payment rail records and respond with a decision in writing.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and wallet rules.

These terms apply to anyone who registers and uses an hbbaji account. Eligibility depends on your location and local law — access is only available in regions we currently support.

Access depends on whether your location falls within our supported regions and whether local law permits the activity. Check eligibility at registration; we cannot override local legal restrictions.

Raise the dispute through in-app chat with your bKash or Nagad transaction reference. We cross-check against the payment rail record and issue a written decision, usually within one business day.

We post a notice inside your account dashboard at least seven days before any material change takes effect. You will also see a prompt the next time you log in during that notice period.

Contact support via in-app chat and select 'Account Closure'. Your wallet balance must be withdrawn first. We confirm closure by email and retain transaction records for the required compliance period.

Yes. Go to account settings and submit a data export request. We compile your bet history, wallet transactions, and login records and deliver the file within five business days.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.